How Parcel Consolidation Works

Consolidation means this: everything you buy from different sellers on Taobao, 1688, Pinduoduo and other platforms goes first to the MYBEST warehouse in China; once it has all arrived, the warehouse combines it into one shipment and sends it to Malaysia or Singapore in one go. Because international freight is charged on the chargeable weight of each shipment, combining parcels is usually cheaper than sending each one separately, and easier to track. This guide explains the process, how chargeable weight is calculated, the warehouse services and the claim rules.

The consolidation process

Sign up and get your personal warehouse address with your member code.
Use the warehouse as your delivery address when you shop, and add the China courier tracking numbers on MYBEST.
The warehouse checks each parcel in and shows its weight and a photo of the packaging.
Select the parcels to combine, submit a consolidation order and choose the channel and delivery address.
The warehouse packs the parcels together, weighs the shipment and calculates its freight.
Pay and the shipment is dispatched; follow it on the tracking page and receive it at your door or a pickup point.

How chargeable weight is calculated

Air freight and Sea Express charge the higher of actual weight and volumetric weight, where volumetric weight = L × W × H (cm) ÷ 6000. Cubic Sea Freight charges by volume, cubic metres = L × W × H ÷ 1,000,000, and switches to actual weight when goods exceed 500 kg per cubic metre.

Packing parcels together removes the empty space between them, so the chargeable weight of the shipment is closer to what you really need to send. On air channels you can also ask for unpacking to remove extra outer packaging.

Warehouse services at a glance

Service	Details
Check-in	Free: no check-in or parcel fee for air or sea parcels
Storage	Free for 90 days; after that parcels are destroyed without notice
Weight and photos	Shown after check-in; ask customer service if a photo is missing
Forklift loading	Free
Reinforced packing	Bubble wrap, stretch film, waterproof packing, wooden frames and pallets, charged separately
Inspection and product photos	Available, charged separately by complexity
Unpacking	Air channels only
Dropshipping, splitting and sorting	Available; ask customer service for the process

Services as listed in the MYBEST FAQ (2 Nov 2026); add-on service fees are subject to the warehouse’s actual calculation.

Claims and compensation

A parcel lost after check-in at the Guangzhou warehouse is compensated in full, up to RMB 1,000.
A whole consignment lost in transit is compensated according to our terms, up to RMB 600.
If you find damage or missing items after delivery, contact customer service within 12 hours with photos of the packaging, waybill, re-weighing and the goods.
Fragile items damaged in transit are not compensated. Loss insurance is available for some goods; send customer service the details to check.

Frequently asked questions

Can I add parcels or repack after packing?

Yes, as long as the order has not been paid you can still add parcels or ask for repacking.

Can consolidated parcels go to Singapore?

Yes. Singapore has Air Express (normal and sensitive) and Cubic Sea Freight.

How do I use vouchers and points?

When you pay a consolidation order manually, enter a voucher code or choose to use member points against the freight.